Portfolio
Operations Manager, Judy Weber Co
Responsiblities
- Launch Manager
- Website Management
- Podcast Management
- Project Management
- Team Management
Accomplishments
LAUNCH MANAGER
- 50+ new clients onboarded over 6 launches
- Built landing page and funnel with Wix, Keap/Infusionsoft, Stripe, New Zenler
- Collected and analyzed data
- Outlined & project managed each launch in ClickUp
PODCAST PAGE REDESIGN
- Re-designed the layout of the podcast homepage
- Implemented a content management system backend (CMS) from RSS
- Created an additional page to host highlighted episodes for ads purposes
IMPLEMENTATION OF A PROJECT MANAGEMENT SYSTEM
- Client had no PM system to start with
- Built out ClickUp
- Utilized for podcast management, social media content, sales tracking, task & project management
★ Built & documented SOP library, including team onboarding
★ Set up automations through Zapier to create efficiencies
★ Created a systematized naming convention & filing process
★ Secured 25 podcast guesting spots for client
Operations Coordinator, Big Mouth Copy
Responsiblities
- Project Management
- Team Management
- Website Management
Accomplishments
RESTRUCTURED SALES PROCESS
- Worked with client to revise project management of leads
- Moved project management tool from Trello to Monday.com
- Created SOPs around updated sales/leads management
PODCAST PITCHING
- Researched podcasts aligned with company and industry
- Pitched & managed follow-up process
- Updated appearances on website
- Client booked majority of business from podcast guest spots
MATERNITY LEAVE MANAGEMENT
- Devised a 3-month maternity leave plan with the client
- Managed incoming leads and directed to appropriate team member
- Determined responsibilities of various team members
- Ran team meetings & was point of contact for the team
★ Built and documented SOP library
★ Operated the business while owner was out on maternity leave
★ Management of three team members
★ Secured 10+ podcast guesting spots
System Set Up Examples
Alston Mayger, Wedding Planner
- Operation set up in ClickUp
House of Breton, Custom Wedding Dresses & Suit Designer
- Operation set up in ClickUp
- SOP documentation
Ringed, Custom Wedding Ring Designer
- Dubsado set up
Emily Foster Creative, Brand & Website Designer
- Dubsado set up
Ehmann Events, Wedding Planner
- Operations set up in ClickUp
- SOP documentation
Gray Space Counseling
- Onboarding email sequence set up in ConvertKit
Virtual Assistant Support
B Major Piano Studio
- Planned out student schedule each semester
- Managed billings & payments
- Created Studio graphics in Canva
- Assisted in planning of recitals/events
- Website updates
- Set up e-commerce store for merchandise
Be Love Farm
- Managed online store in Squarespace
- Managed social media planning and implementation
- Event management & promotion for weekly events
- Email list manageent
Wither and Bloom Designs
- Implementation of budget sheet for team members
- Project management set up
- Blog set up & posting
- Email newsletter management
The Wholesome Lotus
- Client scheduling
- Kajabi set up for online summit
- Sepaker management for online summit
- Social media implementation
Kingdom Women Events
- Speaker management
- Event set up through Hopin
- Newsletter set up and management
- Event manager
- “Onsite” event manager